Refund Policy

1. No Refund Policy

All payments made to W-Api.xyz are final and non-refundable. This includes but is not limited to:

• Subscription fees (monthly, yearly, or any other billing cycle)
• One-time payments for services
• Usage-based charges
• Setup fees or additional service charges
• Upgrade or downgrade fees

2. Service Nature

Our WhatsApp Personal API service is delivered digitally and consumed immediately upon activation. Due to the nature of our service:

• Services are activated instantly upon payment confirmation
• API access and features are available immediately
• Message quotas and limits are applied in real-time
• Usage cannot be "returned" or "undone"

3. Free Trial Period

We may offer free trial periods for new users to evaluate our service before making a purchase. During the trial period:

• No payment is required
• Limited features and usage quotas apply
• Users can cancel anytime without charge
• Trial periods cannot be extended or repeated

4. Service Cancellation

While we do not provide refunds, you may cancel your subscription at any time:

• Cancellation takes effect at the end of the current billing period
• You retain access to paid features until the subscription expires
• No prorated refunds are provided for unused time
• Cancelled accounts may be reactivated by purchasing a new subscription

5. Account Termination

If your account is terminated due to violation of our Terms of Service:

• No refunds will be provided
• Access to the service is immediately revoked
• Unused credits or quotas are forfeited
• Data may be deleted according to our data retention policy

6. Technical Issues

In case of technical issues or service outages:

• We will work diligently to resolve issues promptly
• Service credits may be provided at our discretion for extended outages
• Monetary refunds are not provided for temporary service disruptions
• Users are encouraged to report issues through our support channels

7. Billing Disputes

For billing disputes or unauthorized charges:

• Contact our support team within 30 days of the charge
• Provide detailed information about the disputed transaction
• We will investigate and respond within 5 business days
• Resolution may include account credits but not monetary refunds

8. Exceptional Circumstances

In very rare and exceptional circumstances, we may consider refund requests:

• Duplicate charges due to payment processing errors
• Charges made after account cancellation due to system errors
• Fraudulent transactions (subject to investigation)

Note: Such exceptions are evaluated case-by-case and are entirely at our discretion.

9. Chargeback Policy

Initiating a chargeback or payment dispute with your bank or credit card company:

• Will result in immediate account suspension
• May lead to permanent account termination
• Does not guarantee a successful refund
• May incur additional processing fees

10. Contact for Support

Before considering any payment disputes, please contact our support team:

• Email: [email protected]
• Response time: Within 24 hours
• We are committed to resolving issues fairly and promptly

11. Policy Changes

This refund policy may be updated from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our service after changes constitutes acceptance of the new policy.